famous idea speedometer professional career result address heart strenght harmonyschool consultationlife-insurancephone-callmailnotificationchat warningsettings favouritegroup facebookinstagramtwitterlinkedinyoutubewhatsapphomepin call

Call center executive and a customer

Customer service conversation example


Customer: Is this the Sony service centre?

CCE: Yes, ma’am, may I help you?

Customer: My music system is giving me trouble. The CD plate and the player are not working. The CDs get stuck, and the music stops. I want to register a complaint.

CCE: Yes, Mam, could you please mention your model number and date of purchase?

Customer: It’s a Sony Regalia MCH 110 bought on September 22, 2014.

CCE: As I see it, your product does not fall under the warranty period. Hence, you will have to pay service charges, Ma’am. Our service executive will call you before he comes to visit you. We have your address details with us, and you can expect him at your doorstep within three days, ma’am. Anything else, Ma’am?

Customer: No. Thank you, and I hope I won’t have to call again.

CCE: Not at all, ma’am. Thanks for calling us, and we are always glad to help you.

If you liked this conversation exercise, you can browse more English conversation practice exercises here. Engmates also provides online English classes for adultsinterview preparation classespersonaliy development classes.

More EXERCISES IN Speaking

01
Jan

At the bus stop while waiting for the bus

X : Hello, could you please tell me if bus no 735 has left already? Y: I am not quite sure though. ...

View Excercise
01
Jan

Television and Movies

Bobby: For how many hours do you watch TV everyday? Aman: Mostly an hour. I watch for more than two...

View Excercise
01
Jan

Conversation : Stress of Board Exams

RAJU: Good evening uncle! I am watching a movie. UNCLE: Good evening my son! So now you are out of ...

View Excercise
01
Jan

Conversation : Talking Between Brothers

SACHIN: Prem! Come here. You have completed your graduation. You are also trained in computer operat...

View Excercise
01
Jan

Conversation : Doctor And Patient

Mr. Kapoor: Good morning, Dr. Sharma! Dr. Sharma: Good morning! What’s wrong with you? Mr. K...

View Excercise
01
Jan

Conversation : Importance Of Games

Neeta: Where are going, Sarita? Sarita: I am going to the club. Neeta: What do you there? Sarita:...

View Excercise

Copyright by Engmates. All rights reserved.