Customer service conversation example

Customer: Is this the Sony service centre?

CCE: Yes, ma’am, may I help you?

Customer: My music system is giving me trouble. The CD plate and the player are not working. The CDs get stuck, and the music stops. I want to register a complaint.

CCE: Yes, Mam, could you please mention your model number and date of purchase?

Customer: It’s a Sony Regalia MCH 110 bought on September 22, 2014.

CCE: As I see it, your product does not fall under the warranty period. Hence, you will have to pay service charges, Ma’am. Our service executive will call you before he comes to visit you. We have your address details with us, and you can expect him at your doorstep within three days, ma’am. Anything else, Ma’am?

Customer: No. Thank you, and I hope I won’t have to call again.

CCE: Not at all, ma’am. Thanks for calling us, and we are always glad to help you.

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